Just Eat’s E-Commerce UX
This is a case study of Just Eat’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 410 design elements. 122 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Just Eat’s overall e-commerce UX performance is mediocre. This is mainly due to mediocre Mobile Web performance.
Overall UX Performance
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Mobile Web
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Mobile Web Homepage & Category Navigation
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Homepage
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Category Taxonomy
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Main Navigation
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Mobile Web On-Site Search
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Search Query Types, Form & Logic
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Search Autocomplete
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Search Results
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Mobile Web Restaurant Lists & Menus
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List Layout & Loading
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List Items: Info & Thumbnails
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Filters & Sorting
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Mobile Web Menu Item Pages
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Menu Item Page Layout & Content
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The "Buy" Section & Menu Item Customization
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Cross-Sells & Cross-Navigation
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Mobile Web Cart & Checkout
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Shopping Cart
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Account Selection & Creation
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User Information & Address
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Delivery & Pickup Options
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Payment Flow & Credit Card
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Order Review & Confirmation
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General Form Design and Checkout Layout
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Form Field Usability and Design
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Mobile Web Customer Accounts & Order Tracking
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Mobile Web Site-Wide Design & Interaction
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Mobile App
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Mobile App Homepage & Category Navigation
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Homepage
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Category Taxonomy
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Main Navigation
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Mobile App On-Site Search
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Search Query Types, Form & Logic
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Search Autocomplete
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Search Results
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Mobile App Restaurant Lists & Menus
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List Layout & Loading
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List Items: Info & Thumbnails
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Filters & Sorting
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Mobile App Menu Item Pages
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Menu Item Page Layout & Content
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The "Buy" Section & Menu Item Customization
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Cross-Sells & Cross-Navigation
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Mobile App Cart & Checkout
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Shopping Cart
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Account Selection & Creation
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User Information & Address
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Delivery & Pickup Options
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Payment Flow & Credit Card
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Order Review & Confirmation
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General Form Design and Checkout Layout
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Form Field Usability and Design
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Mobile App Customer Accounts & Order Tracking
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Mobile App Site-Wide Design & Interaction
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To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
Just Eat’s Mobile Web E-Commerce Design
22 pages of Just Eat’s e-commerce site, marked up with 160 best practice examples:
Just Eat’s Mobile App E-Commerce Design
21 pages of Just Eat’s e-commerce site, marked up with 152 best practice examples:
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